The water & fire damage restoration process...

• 24 Hrs, 365 days crisis hotline
  
• Guaranteed customer telephone contact within 2 hours of approval
  
• Stabilise water damage situations e.g. relocate furniture, install dehumidifiers and air movers
  
• Same day meeting with the insured customer to ensure understanding of service delivery
  
• Confirmation electronically of customer needs to claims department
  
• Improve indoor air quality
  
• Prevent further deterioration of sensitive surfaces e.g. china, crystal, chrome, whitegoods crazing owing to soot settling with moisture resulting in pitting
  
• Removal, restoration and storage of electronic and technological items
  
• Minimise post-damage losses
  
• Each situation assessed to give the most profitable result e.g. aged carpet vs. new

Click here to read our frequently Asked Questions page which covers the do's and dont's of water and fire damage.