Water & Fire Damage Frequently Asked Questions

1. What do I do in the event of water damage?

What to Do:

• If the outside temperature is above 15 degrees, use dehumidifiers if available
• Use fans to circulate the air and assist drying
• Remove as much water as possible by mopping and blotting
• Wipe furniture dry. Lift draperies off carpet, loop through a non-metal coat hanger, and place hanger on the drapery rod
• Prop up wet furniture cushions for even drying
• Remove wet area rugs or other floor coverings
• Open furniture drawers, closet doors, and luggage to enhance drying
• Move photos, paintings, and art objects to a safe, dry location
• Remove wet fabrics and dry them as soon as possible
• Hang furs and leather goods to dry separately at room temperature
• Remove damp books from shelves and spread out to dry
• If damage occurs during a cool season, leave heat on; if in summer, use a dehumidifier
• Use immediate professional help if mould is found as mould will cause extensive damage to belongings and your home

What Not to Do:

• Use an ordinary vacuum to remove water.
• Use electrical appliances while on wet carpet or wet floors.
• Lift tacked down carpet without professional help.
• Lifting the carpet incorrectly could promote shrinkage.

What To Do:

• Limit the movement in the home to prevent soot particles from being impregnated into upholstery and carpets.
• Keep hands clean. Soot on hands can impregnate upholstery, walls and woodwork, causing more damage.
• Place clean towels or old linens on rugs and carpeted traffic areas to prevent more soiling.
• Blow off or brush-vacuum loose soot particles from upholstery, drapes and carpets.
• Cover upholstery with sheets before use.
• If electricity is off, empty freezer and refrigerator completely and prop doors open.
• Clean and protect chrome on kitchen and bathroom faucets, trim all appliances with a light coating of vaseline or oil.

What Not To Do:

• Do not attempt to wash any walls or painted surfaces without first contacting a professional restoration service.
• Do not attempt to shampoo carpet or upholstered furniture without first consulting a professional restoration service.
• Do not attempt to clean any electrical appliances, TV sets, radios, etc. that may have been close to fire, heat or water without consulting an authorized repair service.
• Do not use any canned or packaged food or beverages that may have been stored close to fire, heat or water as they may be contaminated.
• Do not turn on ceiling fixtures if ceiling is wet. Wiring may be wet or damaged.
• Do not send garments to ordinary dry cleaner. Improper cleaning may set smoke odor.

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